For more than three weeks, a Conway couple went without mail due to issues with their mailbox in the HOA. Kenn and Wendy Francis moved into Wild Wing Plantation, expecting their mailbox to be installed, but that didn’t happen. Frustrated by the delay, they built a temporary solution using a plastic container and metal poles to mark their address.
Homeowners Wait for Mailbox in HOA Community
The issue began when the Francises moved into their new home in September. Their community is managed by Waccamaw Management, which oversees Wild Wing Plantation. The couple stated that they were not informed of the mailbox installation rules or requirements after closing on their property.
Kenn Francis said he reached out to the HOA manager multiple times, both through calls and in-person visits, but received no clear answer. He believed the HOA was responsible for providing and installing the mailbox. The management company later stated that homeowners must buy a specific mailbox from a local vendor and have it installed themselves.
Confusion Over HOA Rules and Responsibilities
The Francises said they never received a welcome packet outlining HOA regulations, which added to the misunderstanding. The management company explained that welcome packets are typically sent six to eight weeks after closing. Without guidance, Francis said he felt stuck between HOA restrictions and unclear communication.
Eventually, he replaced his makeshift box with an inexpensive temporary one to resume mail service. He said missing mail could affect essential matters in his life.
Issue Finally Resolved
After several weeks of waiting, the HOA installed the official mailbox on October 15, 2025. The couple finally received their mail, ending a nearly month-long dispute over a simple mailbox in HOA procedures.
