At Cedar Management Group, we strive to maintain the most organized and smoothly operated communities. While we are facing an extremely difficult time within our economy, it’s crucial to never lose sight of the importance of keeping the financial’s organized within your community. With that in mind, we also understand that occasionally unprecedented circumstances do occur that may prevent you, as a community member, from paying your dues before a late fee is assessed. Therefore, there is a simple process to request the removal of a late fee on your account.
The first step in the process of requesting the removal of your late fee is to contact Cedar Management Group, explaining your circumstances and why you feel the late fee should be removed. You will then be asked to submit your request in writing by email or USPS. When your request is received, our Community Support Department will forward your request to your Property Manager or Board of Directors for their approval. Each Association has their own preference as to whether the Board of Directors or the Property Manager may review accounts to remove late fees. Depending on your Board’s instructions, your account and payment history will be reviewed, and a decision will be made, based on your individual situation.
Is it possible to have a fine waived from your account? In some cases yes, but you must provide proper documentation that the violation has been rectified. This is accomplished by submitting a picture, and if applicable, a copy of your repair receipt to Cedar Management Group. Once received, our Community Support Department will scan the documentation to your file and forward the information to the Board of Directors for their review. After careful review of your documentation, the Board of Directors will then advise if the fines can be waived. Remember, these fees are in place to help your communities run as smoothly as possible, therefore only un-recurring, and legitimate cases will be considered for waiving. Fewer late fees and violation fines translates to a community running and looking its best, which will ultimately equal to a prosperous community.