To report a violation in your community, you will need to start by logging into the web portal.
After you login you will be taken to the Dashboard. You can see the “My Items” link on the left hand side of the page.
You will be taken to the “My Items” section of the portal and up at the top of the page there is a link to “Submit a Request”.
From there you will see two boxes at the top of the page, select the “General Request” box and then you can proceed to fill out the form.
Violations FAQs
Click on the question to see the answer
How do I know what is a violation in my community?
Your Governing Documents definitively feature the violations in your community. Most communities follow the same general guidelines, such as:
Make sure your landscaping and exterior of your home is well maintained.
Don’t leave things or trash out in your yard
Don’t make too much noise during quiet times
Ensure all exterior changes to your property are approved the HOA
What can my HOA do about violations?
Many homeowners call and email about violations in the community that they are rightly concerned and/or upset about. However, there is only so much an HOA can do to enforce its rules.
1. Warning Letters – Many HOAs choose to send Warning Violation Letters to homeowners once a violation has been identified. Many times, this helpful reminder is all that’s necessary for the violating homeowner to correct the issue.
2. Fines – After letters have been sent, HOAs have the right to fine their homeowners because of violations. Fines can vary from $15/month to $100/day depending on the violation and community.
Even with both of these enforcement methods, sometimes, it is not enough to convince the violator to correct the situation.
Would you like to report a violation in your community?
You can submit an anonymous report by following the instructions on this page. Please be sure to include the Community name, violators address and a picture. All communication must be through the Portal or mail. If you are unable to email us, please mail the reporting and picture to PO Box 481349 Charlotte, NC 28269.
I received a violation notice and I have resolved the issue. How do I notify the HOA?
IOf you received a violation and have resolved it you can log into the Portal, then go to “My Items” on the left hand side, then find the violation in question and respond with your updates.
I received a violation and I want to see a picture.
There will be a Property ID and Notice ID on all letters. This allows all owners to view their violation online without having to email us requesting a picture.
Did you receive a hearing notice, but have already resolved the violation?
Please email Fines@mycmg.com with a picture of your cured Violation.
Do you have fines on your account due to a violation and want to speak with someone about them?
Please email Fines@mycmg.com with your inquiries or updates.
Click Here to Submit Billing Questions Manually
Submissions through the website could be slightly delayed. To avoid any delays in your submission, we encourage you to use the Homeowner Portal.
If you would like to update us on the status of your violation, please fill out the form below with your correction details.