The best HOA management companies are those that are not only dedicated to building great communities, but are also professional, communicative, punctual, and excellent at what they do. As a company that is committed to providing service that exceeds expectations, we have put together a list of the top questions to ask an HOA management company about the way they run their business.
What is the size of the team that services each HOA?
It is important to consider how big each team is that is assigned to an HOA. Oftentimes, management companies will try to cut corners by not providing a large enough team of people to assist the community manager with all of the responsibilities. The team should have at least eight members including a community inspector, escrow coordinator, and accounting manager to support the community manager.
Is the management company quick to return communication?
Nothing is more frustrating than waiting to hear back from your management company in the midst of a time-sensitive issue. It is important to find out how quickly you can expect your management company to return phone calls and emails. Be sure to ask who specifically will be taking these calls and emails as well, and ensure that someone is available 24/7 in case of emergencies.
What are the credentials of the members of the management team?
It is important that the team assigned to your HOA has the appropriate credentials including education and experience to serve your community well. They should have specific training that is related to the field as well as a commitment to continuing their education by regularly attending educational seminars or classes relating to HOA management.
How many HOAs is the community manager responsible for?
A community manager that has too many properties to manage is one that cannot focus the attention necessary on your HOA. It is a good idea to ask how many properties are being handled by the team to ensure that they are not being overstretched.
How often do inspections occur in properties?
Weekly inspections of the grounds of the community are essential for ensuring that residents are following the strictures laid down by the governing documents. In addition, it is important that properties are inspected before being sold from one homeowner to another. Be sure to ask the management company if both of these types of inspections are being done faithfully.
What is the protocol for missed payments by residents?
It is the responsibility of the management company to ensure that each resident is paying their HOA dues in full and on time. It is a good idea to find out what the protocol is for missed or late payments so that you can be sure the company follows through with the appropriate amount of aggression.
The best management companies are those that put communities first by providing excellent 24-hour service and who are thorough and professional in all that they do. Use these questions to ensure that you are getting the highest quality service for your HOA.