Community management is a people business. In society today, managers have to be more than maintenance supervisors, violation enforcers, dues collectors, and association meeting planners. They must become “a part” of the community by balancing their role as technical and administrative leaders with a personal aspect of management. One of the keys to being a successful manager lies in being able to maintain a level of professionalism between yourself and the associations managed, by fostering a “spirit of community”. When dealing with an individual’s home in an association, usually the largest investment for most people, there will be areas of disagreement, lack of knowledge of association rules and regulations, and misunderstandings. It is still important to deal with members as “neighbors”, be flexible, and remain open minded to the fact that there may be unique circumstances that exist. Focusing on excellence in service to the Associations as a whole (Board of Directors, Committee’s, and Members) assists in keeping an open and unbiased mindset when faced with diverse community issues. Often the disagreement, frustration, and spoken question from homeowners, is only a “test”. A “test”, not of your ability to stay calm or answer hard questions, but of your willingness to listen and care.